Privacy Policy

Introduction and Commitment to Data Protection

Anna Murtaza is deeply committed to protecting the privacy and personal information of our customers and service users. This comprehensive privacy policy outlines our approach to collecting, processing, storing, and managing personal data in full compliance with the United Kingdom’s most stringent data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We understand the trust you place in us when sharing your personal information, and we are dedicated to maintaining the highest standards of data security and transparency.

Information Collection and Sources

Our data collection process is carefully designed to gather only the information necessary to provide exceptional service and support. We collect personal data through various interactions, including direct communication during service inquiries, online contact forms, telephone conversations, email exchanges, and website interactions. The types of information we gather typically include full names, contact details such as email addresses and phone numbers, postal addresses, service-related communication records, payment information, and technical data generated through website usage. Each piece of information is collected with a specific, legitimate purpose related to delivering our services effectively and maintaining clear, professional communication.

Purpose and Legal Basis of Data Processing

The processing of personal data at Anna Murtaza is conducted with clear, specific objectives that directly support our service delivery and customer engagement. We use personal information primarily to provide requested services, communicate about inquiries, process payments, respond to customer requests, and improve our overall customer experience. Our legal basis for data processing is carefully established, drawing from explicit customer consent, contractual necessity, compliance with legal obligations, and legitimate business interests. We ensure that every instance of data processing is justified, proportional, and aligned with both legal requirements and ethical standards.

Data Security and Protection Measures

Protecting your personal information is our utmost priority. We have implemented comprehensive security protocols designed to safeguard your data against unauthorized access, accidental loss, destruction, or damage. Our approach includes encrypted data storage systems, secure computer networks with advanced protection mechanisms, strict access controls that limit personal information visibility to authorized personnel, and regular security assessments and updates. We continuously evaluate and enhance our security infrastructure to ensure that your personal data remains confidential and protected throughout its lifecycle within our systems.

Your Data Rights and Control

We are committed to empowering our customers with complete control over their personal information. You have several fundamental rights regarding your data, including the ability to access the personal information we hold, request corrections to any inaccurate details, seek deletion of your data, object to specific processing activities, request data portability, and withdraw consent at any time. These rights are fundamental to our commitment to transparency and individual privacy. We have established clear, straightforward processes to help you exercise these rights, ensuring that your requests are handled promptly, professionally, and in full compliance with data protection regulations.

Data Sharing and Disclosure Practices

There are limited circumstances under which we might share your personal information with third parties. These situations are carefully managed and typically involve service providers essential to delivering our services, payment processors necessary for financial transactions, or legal authorities when required by law. We maintain strict contractual agreements with any third-party processors, ensuring they adhere to the same high standards of data protection and confidentiality that we uphold. We never sell personal information, and any data sharing is conducted with the utmost respect for your privacy and in full legal compliance.

Cookies and Digital Tracking

Our digital platforms may utilize cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember user preferences. These technologies help us understand how customers interact with our services, allowing us to continually improve our digital offerings. Users have the option to manage cookie preferences and can adjust their browser settings to control or limit tracking technologies.

Contact and Policy Updates

We recognize that privacy is an evolving landscape. Our privacy policy may be updated periodically to reflect changes in our services, technological advancements, or legal requirements. We encourage you to review this policy regularly. For any questions, concerns, or requests related to your personal data, you can contact us directly using the contact information provided at the end of this policy.

By engaging with our services, you acknowledge and consent to the practices outlined in this privacy policy.