How do I book a service?

You can book our services through three convenient methods:

• Online booking on our website
• Phone booking through our customer service line
• Email inquiry for complex or custom requirements

What areas do you serve?

We provide comprehensive delivery and recovery services across the entire United Kingdom, including:

• England (including remote rural areas)
• Scotland (including Highlands and Islands)
• Wales
• Northern Ireland
• Channel Islands (select services)

What payment methods do you accept?

We offer multiple payment options for your convenience:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfer
• PayPal
• Company Invoicing (for business accounts)
• Apple Pay and Google Pay

Do you offer insurance for shipments?

All our standard deliveries include:

• Basic insurance coverage up to £500
• Option to purchase additional insurance for high-value items
• Comprehensive protection against loss or damage
• Transparent claims process

Parcel Delivery Questions

What are your size and weight limitations?

Parcel Size Limits:

• Minimum: 10cm x 10cm x 2cm
• Maximum: 2.5m in length, 1.5m in width
• Weight Ranges:
  • Small Parcels: Up to 25kg
  • Medium Parcels: 25-50kg
  • Large Parcels: 50-250kg
• Oversized items can be accommodated with prior consultation

How can I track my parcel?

Tracking Options:

• Online tracking via our website
• Real-time SMS updates
• Email notifications
• Mobile app tracking
• Customer service tracking support

What should I do if my item is damaged during delivery?

Damage Claim Process:

1. Inspect package upon delivery
2. Note damage on delivery receipt
3. Take clear photographs of damage
4. Contact our customer service within 48 hours
5. Submit a formal claim with supporting documentation
6. Our team will process your claim within 5-7 business days

How far in advance should I book delivery?

• Standard Delivery: Book 24-48 hours in advance
• Large/Specialized Items: 3-5 days recommended
• Peak Season (Christmas, etc.): 1 week in advance
• Urgent Deliveries: Same-day and emergency services available

Breakdown Recovery Questions

How quickly can you reach me after a breakdown?

• Urban Areas: 30-45 minutes
• Suburban Areas: 45-60 minutes
• Rural Areas: Up to 90 minutes
• Motorways: Priority response, typically 30 minutes or less

Is breakdown recovery available on holidays?

• 24/7/365 service
• No additional charges for holidays
• Same rapid response times
• Full team availability during festive periods

What information do I need when calling for breakdown assistance?

Please have ready:

• Your exact location (GPS coordinates helpful)
• Vehicle make and model
• Registration number
• Description of the issue
• Contact phone number
• Membership/policy number (if applicable)

Does your service include towing to my preferred garage?

• Towing to nearest authorized repair center included
• Additional fee for towing to specific garage
• Discounted rates for long-distance towing
• Coordination with your preferred mechanic available

Temperature-Controlled Transport Questions

What temperature ranges can your vans maintain?

• Frozen: -20°C to 0°C
• Chilled: 0°C to 8°C
• Ambient: 8°C to 25°C
• Warm: 25°C to 40°C
• Precision calibration for each temperature zone

Are there size limitations for temperature-controlled deliveries?

• Small Containers: 50-500 liters
• Medium Containers: 500-2000 liters
• Large Containers: Custom solutions available
• Flexible internal configurations

How do you ensure temperature consistency?

• Real-time digital temperature monitoring
• Backup power systems
• Redundant cooling mechanisms
• Detailed temperature logs
• Calibrated refrigeration units
• GPS tracking of environmental conditions

Pricing and Payment

How are prices calculated?

Pricing factors include:

• Distance
• Parcel size and weight
• Service level (standard, express, etc.)
• Special handling requirements
• Season and demand

Do you offer discounts?

• • Business account rates
  • Volume shipping discounts
  • Seasonal promotions
  • Loyalty program
  • Student and senior citizen rates